Refund Policy
Refund & Return Policy — HauteCouture London
At HauteCouture London, we aim to provide a clear and simple return process. If you are not satisfied with your order, you may submit a return request within the stated timeframe.
30-Day Return Window
You have 30 days from the day your order is delivered to request a return.
Returned items must be unused, in their original condition, and sent back with the packaging, tags, and any included accessories.
There is no restocking fee for returned items.
Return Policy Overview
Return Window: 30 days from delivery
Condition: Unused, original condition, with packaging and tags
Assistance: Our support team can guide you through the return steps
Restocking Fee: None
Return Costs
Defective / Incorrect Items: No return cost to the customer
Change of Mind: Customer pays the actual return shipping cost
(This applies when the item is unwanted, the wrong size was ordered, or the customer changed their mind.)
Shipping costs are non-refundable.
How to Return an Item
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Contact Us: Email support@hautecouture-london.com with your order number and reason for return.
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Pack the Item: Send it back in its original packaging with all included accessories and tags.
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Ship the Return: Follow the instructions in your return authorisation email. Use the carrier method recommended in that email.
Refund Process
Inspection: Once received, the item will be reviewed to confirm it meets return criteria.
Refund Timing: After approval, the refund will be processed. Refunds typically appear within up to 7 business days, depending on your bank or payment provider.
Exchanges
If you want to exchange an item for a different size, color, or product, contact us at support@hautecouture-london.com and we will assist you with the exchange process.
Non-Returnable Items
Some items may not qualify for return due to hygiene or safety reasons. These will be clearly marked as non-returnable on their product pages.
Questions?
You may visit our FAQs page or contact our customer service team.
Contact Information
Store Name: HauteCouture London
Address: 17 Kingsbridge Crescent Southall Ealing UB1 2DL
Email: support@hautecouture-london.com
Phone: +44
Customer Service Hours
Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.
