Privacy Policy – HauteCoutureLondon
Last updated: 12-09-2025
This Privacy Policy explains how HauteCoutureLondon (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit or make a purchase from https://hautecouture-london.com/ (the “Site”) or interact with us through any of our services (the “Services”).
Please read this policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to meet operational, legal, or regulatory requirements. Updates will be posted on the Site with the revised “Last updated” date.
How We Collect and Use Personal Information
To operate and improve our Services, we collect personal information from several sources. We use this information to process orders, communicate with you, fulfill legal obligations, improve our operations, and protect our users and business.
Information We Collect
Information Provided Directly by You:
Contact details (name, address, phone number, email)
Order information (billing and shipping details, payment confirmation)
Account information (username, login details)
Customer service communications
Information Collected Automatically:
We gather certain data through cookies and similar technology, including device information, browser type, IP address, and usage analytics.
Information from Third Parties:
We may receive information from service providers, vendors, payment processors, or social media platforms that help support our Services.
How We Use Personal Information
To process and deliver orders
To send order updates, account notices, or policy changes
To provide customer support
For marketing or advertising (where permitted by law)
For fraud prevention and security
To meet legal and regulatory requirements
Cookies
We use cookies and related tracking technologies to personalize your experience, improve site functionality, and perform analytics. You may control cookies through your browser settings, though some features may be limited.
How We Disclose Personal Information
We may share information with:
Service providers and vendors assisting with operations
Marketing and business partners
Affiliates in our business group
Legal authorities when required by law
We do not sell or disclose sensitive personal data without consent.
Third-Party Websites
Our Site may contain links to third-party websites not operated by us. We are not responsible for their practices or content. Please review their privacy policies before sharing any data.
Children’s Data
Our Services are not intended for children. We do not knowingly collect information from minors. If you believe a minor has shared data with us, contact us so we can remove it.
Security and Data Retention
We take steps to protect personal information, though no system can guarantee complete security. Information is retained as long as necessary for operational, legal, or contractual purposes.
Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your information
Request data portability
Object to or restrict processing
Withdraw consent
File a complaint with a data authority
To exercise any rights, contact us at support@hautecouture-london.com. Verification may be required.
International Users
Your information may be stored or processed outside your country of residence, in accordance with applicable data protection laws.
Contact Information
Store Name: HauteCoutureLondon
Address: 17 Kingsbridge Crescent Southall Ealing UB1 2DL
Email: support@hautecouture-london.com
Phone: +44
Customer Service Hours:Monday to Friday, 9:00 AM to 5:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.
