FAQ
FAQ
Frequently Asked Questions
Shipping & Delivery
How long will it take to receive my order?
For UK orders, the total estimated delivery time is 4–8 business days (1–3 days processing + 3–5 days transit). For international orders, this typically takes 6–13 business days.
What are the shipping costs?
We offer Free Standard Shipping on all orders within the United Kingdom. International rates are calculated at checkout.
Returns & Refunds
What is your return policy?
We offer a 30-day return window. Items must be unworn, unwashed, and have all original tags attached. For full details, please visit our Return Policy.
To which address should I send my return?
Returns can be sent directly to our headquarters: 17 Kingsbridge Crescent, Southall, Ealing, UB1 2DL, United Kingdom. Please contact support before shipping.
Orders & Payments
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at support@hautecouture-london.com. Once an order has been processed for shipping, we can no longer make changes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay.
Still have questions?
Our support team is here to help.
Email: support@hautecouture-london.com
Phone: +44 7423023175
Style as Personal Expression
Haute Couture London reflects the idea that clothing can show individual preference, shaping how someone presents themselves beyond simple outfit choices.
London as a Starting Point
Our store draws its direction from London’s mix of long-standing traditions and newer influences. The city’s steady blend of past and present shapes how we select clothing and footwear for everyday use.
Our Aim
Our aim is to create clothing that keeps a classic outline while giving room for personal expression. Each item is shaped to work with different individual styles without altering one’s sense of identity. The focus is on pieces that fit into daily routines while remaining consistent across seasons.
Store Name: Haute Couture London
Address: 17 Kingsbridge Crescent
Southall
Ealing
UB1 2DL
Email: support@hautecouture-london.com
Phone: +44
Customer Service Hours: Monday - friday, 9:00 AM - 5:00 PM (GMT)
Response Time : We aim to reply within 1 business day