FAQ

FAQ — Hautecouture London

Welcome to the Hautecouture London Frequently Asked Questions (FAQ) page.
This section provides straightforward answers to common inquiries. If you need further assistance, you may contact our support team at any time.

Question #1: How long will it take to receive my order?

Answer:
Estimated delivery timeline:

  • Handling time: 1–2 business days

  • Transit time: 6–8 business days

  • Estimated delivery time: 7–10 business days
    For more details, please visit our Shipping Policy page.

Question #2: Do you offer free shipping?

Answer:
Yes, we offer free shipping within the United Kingdom.
More information is available on our Shipping Policy page.

Question #3: Where is Hautecouture London located?

Answer:
Hautecouture London is a UK-based online store offering a curated selection of apparel and footwear, with shipping available throughout the United Kingdom.

Question #4: What if I receive a defective product?

Answer:
If an item arrives in defective condition, we will replace it. Please contact our support team and return the item within 30 days. See our Return Policy for details.

Question #5: Can I cancel my order after it’s placed?

Answer:
Yes, cancellations are available within 24 hours of placing an order. Please contact our support team at support@hautecouture-london.com within this timeframe.

Question #6: What is your return policy?

Answer:
We follow a simple return process. Full guidelines are available in our Return Policy

Question #7: When will I receive my refund?

Answer:
Refunds are issued after the returned item is received and reviewed. Funds typically return to the original payment method within 7 business days.
See our Return Policy for details.

Question #8: Do you offer any warranties on your products?

Answer:
Yes, we provide a 30-day warranty on all items. More information can be found in our Return Policy

Question #9: How can I contact customer support?

Answer:
You can reach our team through the Contact Us page or by emailing our support address.

Question #10: Do you ship internationally?

Answer:
No, we currently ship only within the United Kingdom.

Question #11: Do you have a physical store location?

Answer:
We operate entirely online to maintain a focused and consistent product selection.

Question #12: Can I place a bulk order?

Answer:
Yes, bulk orders are accepted. Please contact our support team at support@hautecouture-london.com for further information.

Question #13: How can I exchange a product?

Answer:
Exchange guidelines are provided in our Return Policy

Question #14: How can I track my order?

Answer:
Tracking information is available through the Track Your Order page once your order has been shipped.

Contact Information

Store Name: Hautecouture London
Address:  17 Kingsbridge Crescent  Southall Ealing UB1 2DL
Email: support@hautecouture-london.com
Phone: +44
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.

Style as Personal Expression

Haute Couture London reflects the idea that clothing can show individual preference, shaping how someone presents themselves beyond simple outfit choices.

London as a Starting Point

Our store draws its direction from London’s mix of long-standing traditions and newer influences. The city’s steady blend of past and present shapes how we select clothing and footwear for everyday use.

Our Aim

Our aim is to create clothing that keeps a classic outline while giving room for personal expression. Each item is shaped to work with different individual styles without altering one’s sense of identity. The focus is on pieces that fit into daily routines while remaining consistent across seasons.

Store Name: Haute Couture London

Address: 17 Kingsbridge Crescent
Southall
Ealing
UB1 2DL

Email: support@hautecouture-london.com

Phone: +44

Customer Service Hours: Monday - friday, 9:00 AM - 5:00 PM (GMT)

Response Time : We aim to reply within 1 business day